We offer an easy 30-day return policy on all outerwear. Learn more about our detailed policy here (Returns, Exchanges & Refund Policy) Not Applicable on Boat Headphones and End of Season Sale

Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS/RCS to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.

If your pin code is non serviceable for return pickup, we may ask you to ship the product back to us. Courier charges up to Rs.70 will be refunded to you. Customers are required to submit the shipping information/receipt by getting in touch with our customer care team.

Exchanges and returns will be accepted only for products purchased on this website. XYXX products bought from other stores/websites cannot be returned to us.

If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.

Your first ever XYXX underwear is covered under our 100% Satisfaction Guarantee: please Reach out to us within 15 days of receiving the order. Please make sure the product is unused: unwashed and in original condition.

Please note: For any order, if you apply for exchange/return more than once, INR50 would be charged for shipping which is payable during the time of delivery.

• Discount vouchers/ coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

• Offers are subject to availability. Company can change the offers without any prior notice.

We only accept order cancellations if your package hasn’t been shipped. Learn more about our order cancellation policy here

• We offer Free Shipping on all orders above ₹699. All order below ₹699 will be charged a fee of ₹99.

• We offer Cash on Delivery for all orders between ₹699 & ₹1,999. A nominal fee of ₹49 will be charged on all COD orders.

• Received a wrong item/size/color? We’re sure to double check before shipping your order. But in an unlikely event where you receive a wrong product, please reach out to us on 6358729768 or drop an email at support@xyxxcrew.com

• If the issue is not noted at the time of arrival before the delivery guy leaves, and you do not call our customer support to report the missing item within 2 days, your replacement request will be forfeited.

If some items are defective or missing from the shipment, please make a note at the time of delivery and contact our customer care team immediately at 6358729768 or drop an email at support@xyxxcrew.com. If defective/missing items are not addressed at the time of arrival, before the delivery personnel leaves, or you do not call our customer support to report this case within 2 days, your request for a replacement for defective/missing items will be forfeited.

• Your order number.

• Product name/style code

• Size/colour of the product purchased

• A picture of the product in the box in its original condition

We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.

In case you face some wear and tear issues, you can reach out to us and we will try to resolve it to the best of our ability within 15 days of the delivery of your innerwear and 30 days of the delivery of your outerwear purchase. We will try to resolve the issue to the best of our capability. Call us on 6358729768 or drop us an email support@xyxxcrew.com

Please share the following details in the email:

• Your order number.

• Product name/style code

• Size/colour of the product purchased

• A picture of the damaged product

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below :

• support@xyxxcrew.com
• +91-63587-29-768

1. Sale offer is valid on purchases made on select products till 31st August 2024.
2. Offer is valid for all customers.
3. The offer is only valid till stock lasts.
4. Orders which have been fulfilled are not eligible for cancellation during the Sale period.
5. All prepaid orders above value of ₹799 will have Zero shipping charges or Free Shipping. A shipping charge of ₹99 will be charged on all order of value below ₹799.
6. All COD orders under the value of ₹799 will be charges a COD Handling fee of ₹149 & COD orders between value of ₹799 & ₹2500 will be charged a COD handling fee of ₹49.
7. Return & Exchange policy : All items purchased under sale period will have the following return & exchange policy
Innerwear
1. Return & Exchange is applicable on your first innerwear order purchase. We offer a 15 day Free Return or Exchange on your first Purchase.
2. No Return/Exchange policy is allowed from your second innerwear purchase onwards.
Outerwear
1. No returns on purchases of your outerwear made during the sale period.
2. Exchanges are applicable on all outerwear within 30 days of the purchase date. We will exchange the item with any other product/s of the same value or Higher.
3. In case of an exchange of an item of higher denomination, the balance amount has to be borne by the customer. In case of an exchange of an item with a lower denomination, the balance amount will be refunded within 7-10 business days.
8. In the event of a certain color or size not available in stock, an alternate color will be dispatched in your order
9. Exchanges based on choice of color will be chargeable & borne completely by the customer.
10. Please contact our customer care for any issues with regard to the items placed in the order on XYXX
11. Please note, all packages are weighed before final dispatch to all customers. In case of missing products, XYXX reserves the right to resolve this issue after final investigation
12. No Additional Coupon code will be applicable during the sale period.
13. Free Gift Items offers are not applicable during the sale period.
14. Users will be not be able to redeem their ClubX coins on orders made during the sale duration. Users will continue to earn ClubX coins during the Sale period.
15. XYXX reserves the right to withdraw, modify or replace this offer without prior notice and the same is at the sole discretion of the company
16. By availing of this offer, it is deemed that the customer has agreed to all the terms and conditions mentioned herein.

• The offer is valid only for transactions made through the Snapmint payment option.
•  The offer is valid only for the first transactions of customers through the Snapmint payment option.
•  The cashback offer is valid till 31st December 2024 at 11:59 pm.
•  The offer- 10% Cashback Upto Rs.250/-
•  The Cashback will be processed on the same day in the Snapmint wallet on which the last EMI is paid.
• Cashback is valid only when the customer pays their EMIs on time.
•  The offer would not be applicable in case of canceled or refunded transactions. In case of a partial refund,the cashback will be applicable only on the remaining value.
•  The Offer can be availed only once per user during the campaign period.

Eligibility Criteria

• Offer is valid on purchases made till 31st May 2024
• Offer is valid on a min purchase of 1999
• Offer is only valid once per user.
• This offer is valid only for confirmed & delivered orders
• The offer is only valid till stock lasts
• Orders which have been fulfilled are not eligible for cancellation.
• Users will not be eligible for refunds on orders dispatched with XYXX Caps.

No Return Applicable on these Orders. Not applicable during Sale period.

1. Eligibility Criteria

1. Offer is valid on purchases made on all products till 31st January 2025.
2. Offer is valid on a min purchase of ₹4999 on all collection.
3. Offer is only valid once per user.
4. This offer is valid only for confirmed & delivered orders.
5. The offer is only valid till stock lasts.
6. Orders which have been fulfilled are not eligible for cancellation.
7. Users will not be eligible for refunds on orders dispatched with Boat Headphones.
8. We are happy to exchange the item as per the below policy.
1. Exchange is eligible on all outerwear items. We will exchange the item with any other product/s of the same value or lower.
9. In case of an exchange of an item of higher denomination, the balance amount has to be borne by the customer.
10. In the event of a certain color or size not available in stock, an alternate color will be dispatched in your order.
11. Please contact our customer care for any issues with regard to the items placed in the order on XYXX.
12. Plz note, all packages are weighed before final dispatch to all customers. In case of missing products, XYXX reserves the right to resolve this issue after final investigation.
13. For any issues regarding the Boat Headphones, We request you to contact the below support lines of Boat for any further assistance.
14. XYXX reserves the right to withdraw, modify or replace this offer without prior notice and the same is at the sole discretion of the company.
15. By availing of this offer, it is deemed that the customer has agreed to all the terms and conditions mentioned herein.

1. Browse our Catalogue & Start Adding the products to Cart
2. As soon as the Cart value crosses ₹4999, the Boat Bluetooth Headphones get auto applied to the cart
3. Proceed to Checkout & Complete payment to confirm the order
4. A Brand New Boat Headphone will be dispatched along with your order within 7 days.
5. For any issues regarding the Boat Headphones, We request you to contact the below support lines of Boat for any further assistance.

Boat Customer Support
Email - info@imaginemarketingindia.com
Phone - +2269181920