We offer an easy 15-day return policy on all outerwear. Learn more about our detailed policy here (Returns, Exchanges & Refund Policy) This offer is not valid on Boat Headphones, End of Season Sale products, Buy 1 Get 1 and Mega Clearance Sale.

Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS/RCS to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.

If your pin code is non serviceable for return pickup, we may ask you to ship the product back to us. Courier charges up to Rs.70 will be refunded to you. Customers are required to submit the shipping information/receipt by getting in touch with our customer care team.

Exchanges and returns will be accepted only for products purchased on this website. XYXX products bought from other stores/websites cannot be returned to us.

If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.

Your first ever XYXX underwear is covered under our 100% Satisfaction Guarantee: please Reach out to us within 15 days of receiving the order. Please make sure the product is unused: unwashed and in original condition.

Products purchased on clearance sale cannot be returned.

Everyday Joggers are not eligible for return or exchange.

Prefer a return instead? We’ll issue you a refund for the price of the product. Please note the shipping fees will not be refunded.

Prepaid Orders - The amount will be credited back to the original source of payment within 15 business days.

COD Orders - The amount will be refunded as a Gift Card valid for one year, which can be redeemed at checkout on your next order. If you need any further assistance, please WhatsApp us at: +916358729768.

Please note:

For any order, if you apply for exchange/return more than once, ₹99 would be charged for shipping which is payable at the time of placing the request.

All items purchased with Gift Card are only eligible for exchange but No Returns.

Handling, shipping and Cash on Delivery (COD) charges, if applicable, shall be levied as displayed at checkout. Such charges may vary based on the order value, delivery location and other factors determined by XYXX. XYXX reserves the right to revise such charges at its sole discretion without prior notice.

• Discount vouchers and coupon codes are for one-time use only and will be deemed used if the order is cancelled.

• Offers are subject to availability and may be changed or withdrawn without prior notice.

• Valid for a limited time and applicable on select products, unless stated otherwise.

• Only one discount code can be used per order and cannot be combined with other offers, unless specified.

• Not valid on gift cards, bundles, or already discounted items, unless mentioned.

• Minimum order value (if applicable) must be met before taxes and shipping.

• Discounts are non-transferable, not redeemable for cash, and cannot be applied to past purchases.

• XYXX Apparels reserves the right to modify or cancel offers at its discretion.

• We only accept order cancellations if your package hasn’t been shipped. Learn more about our order cancellation policy here.
• Cancellation can only be requested upto 12 hrs of the order placement.

• Received a wrong item/size/color? We’re sure to double check before shipping your order. But in an unlikely event where you receive a wrong product, please WhatsApp us at: +916358729768 or drop an email at support@xyxxcrew.com
•  If the issue is not noted at the time of arrival before the delivery guy leaves, and customer does not email support@xyxxcrew.com to report the wrong item within 2 days, your replacement request will be forfeited.
•  Please share the following details on email.
• Your order number
• Size/Colour of the product purchased

If you find any items missing or defective in your order, please contact our Customer Care team immediately by email at support@xyxxcrew.com.

To help us resolve the issue quickly and efficiently, kindly include the following details in your email:

• Your order number.

• The Size and Colour of the product

• Photos clearly showing the issue

• A Video of the unboxing, showing: The parcel in its original packaging,The flyer/box & all item(s) inside

NOTE:

• Claims for missing or defective items must be raised within 2 days of receiving the order.

• Claims without proper video/photo evidence may not be eligible for resolution. This policy ensures we can thoroughly investigate any issues and provide a fair resolution for both our customers and our team.

We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.

In case you face some wear and tear issues, you can reach out to us and we will try to resolve it to the best of our ability within 30 days of the delivery of your innerwear and 30 days of the delivery of your outerwear purchase. We will try to resolve the issue to the best of our capability. WhatsApp us at: +916358729768 or drop us an email support@xyxxcrew.com

Please share the following details in the email:

• Your order number.

• Product name/style code

• Size/colour of the product purchased

• A picture of the damaged product

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below :

• Email us: support@xyxxcrew.com
• WhatsApp us: +91-63587-29-768

• The offer is valid only for transactions made through the Snapmint payment option.
• The offer is valid only for the first transactions of customers through the Snapmint payment option.
• The cashback offer is valid from 06th March at 12:00 pm to 30th September 2025 at 11:59 pm.
• The Cashback will be processed on the same day in the Snapmint wallet on which the last EMI is paid.
• Each Customer can avail a maximum Cashback of ₹150 during this Offer.
• Cashback is valid only when the customer pays their EMIs on time.
• The offer would not be applicable in case of canceled refunded transactions. In case of a partial refund, the cashback will be applicable only on the remaining value.
• The Offer can be availed only once per user during the campaign period.

• Voucher is valid only on selected products
• The order will be delivered in 5-7 days
• Customer care email - support@xyxxcrew.com
• An additional shipping/handling charge of ₹59 will be applied

1. Eligibility

The Referral Programme is open to eligible registered customers of XYXX.
Participation in the programme constitutes acceptance of these Terms & Conditions.

Terms for the Referrer

Referral Reward

1. Upon a successful referral, the referrer shall receive 200 coins worth ₹200 for every successful referral ("Referral Reward").

2. A referral shall be deemed successful only when:

• The referred friend satisfies the programme eligibility criteria.
• The referred friend successfully places an eligible order using the referral coupon.
• The order is not cancelled, refunded, returned or identified as fraudulent.

3. The Referral Reward shall be issued only after successful verification of the referred friend's eligible purchase.

Referral Reward Conditions

Unless otherwise communicated by XYXX, the Referral Reward:

• Shall be valid for 60 days from the date of issue.
• Is non-transferable and cannot be exchanged for cash.
• Cannot be reissued if expired.

Referral Restrictions

• Referral codes are intended solely for genuine personal referrals.
• Self-referrals, duplicate accounts, fake accounts, or referrals involving the same payment instrument, delivery address, device, phone number or email address may be deemed invalid.
• XYXX reserves the right to cancel referral rewards obtained through suspected abuse or fraudulent activity.

Terms for the Referred Friend

Referral Discount

Eligible referred customers shall receive:

• 10% discount on an eligible purchase.
• Minimum cart value of ₹2,000.
• Applicable across all eligible products unless otherwise specified.
• Valid for 15 days from the date of issuance.
• Redeemable only once.

Coupon Conditions

The referral coupon:

• Is issued exclusively to the designated customer and cannot be transferred.
• Cannot be redeemed for cash or store credit.
• Cannot be applied retrospectively to completed orders.
• Shall automatically expire upon completion of its validity period.
• May only be used by customers belonging to the eligible customer segment defined by XYXX.

Discount Combinations

Unless otherwise specified, the referral coupon may be combined with:

• Order-level discounts.
• Product-level discounts.
• Shipping discounts.

XYXX reserves the right to restrict the stacking of discounts during specific promotional campaigns.

General Terms

1. Referral benefits are available only for genuine customer referrals and are subject to verification by XYXX.

2. Only one referral benefit may be awarded per eligible referred customer.

3. If an eligible order is cancelled, refunded, returned or otherwise becomes ineligible, XYXX reserves the right to revoke the referral benefit issued to either or both parties.

4. XYXX reserves the right to reject any referral that is suspected to involve fraudulent activity, abuse, multiple accounts, automated referrals or any attempt to circumvent these Terms.

5. Referral rewards and coupons are non-transferable, non-refundable and cannot be exchanged for cash unless expressly stated otherwise.

6. XYXX may modify, suspend or terminate the Referral Programme, including the referral reward, discount value, minimum order value, validity period, eligibility criteria or these Terms & Conditions, at any time without prior notice.

7. In the event of any dispute relating to the Referral Programme, the decision of XYXX shall be final and binding.

Eligibility and Order Limit:

• The 100 DP Plan is available only for orders up to Rs. 900.

• Customers eligible for this plan can place an order with an initial down payment of Rs. 100.

• The remaining balance of the order, which can be up to Rs. 900, will be payable in one single EMI (Equated Monthly Instalment) on the due date, as per the terms outlined below.

Payment Structure:

• Down Payment: A down payment of Rs. 100 must be paid upfront to place the order..

• EMI Payment: The remaining balance of the order (up to Rs. 900) will be payable in one lump sum EMI on the designated due date.

EMI Due Date:

• For orders placed between the 1st and 24th of the month, the EMI will be due on the 3rd of the following month.

• For orders placed between the 25th and 31st of the month, the EMI will be due on the 3rd of the month following the next.

Orders Above Rs. 900:

• For orders exceeding Rs. 900, the customer will not be eligible for the 100 DP Plan. Instead, the existing Pay in 3 Plan will be available for such orders.

Pickup Timeline: Reverse pickup will be arranged within 24–72 hours of approval.

Registered Number Only: For security, pickup will be done only at the original delivery address and number. No alternate contacts allowed.

Mandatory Packing Video:

All customers must record a clear video showing the product condition and packing process before handing it over. This is for safety and proof of intact product transfer.

Video is Required in Edge Cases:

In case of damage, mismatch, or disputes, we may request this video. Failure to provide it will result in automatic rejection of the claim.

Strict Quality Check:

All returns go through final QC at our facility. Products found used, altered, or missing tags/accessories will be rejected with no further discussion.

One-Time Pickup Attempt:

If the pickup fails due to unavailability, wrong address, or lack of coordination, the return case will be closed automatically.