1. Returns and exchanges

We offer a 15-day ‘TRY-US’ guarantee on your first innerwear and an easy 30-day return policy on all outerwear. Learn more about our detailed policy here (Returns, Exchanges & Refund Policy)

Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.

If your pin code is non serviceable for return pickup, we may ask you to ship the product back to us. Courier charges up to Rs.70 will be refunded to you. Customers are required to submit the shipping information/receipt by getting in touch with our customer care team.

An amount of ₹100 will be charged for any second-time returns or exchanges.

Exchanges and returns will be accepted only for products purchased on this website. XYXX products bought from other stores/websites cannot be returned to us. 

If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.

2. Discounts and coupon codes

Discount vouchers/ coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

3. Order cancellations

We only accept order cancellations if your package hasn’t been shipped. Learn more about our order cancellation policy here.

4. Wrong Products

Received a wrong item/size/color? We’re sure to double check before shipping your order. But in an unlikely event where you receive a wrong product, please reach out to us on 6358729768 or drop an email at support@xyxxcrew.com .

If the issue is not noted at the time of arrival before the delivery guy leaves, and you do not call our customer support to report the missing item within 2 days, your replacement request will be forfeited.

5. Missing or defective products

If some items are defective or missing from the shipment, please make a note at the time of delivery and contact our customer care team immediately at 6358729768 or drop an email at support@xyxxcrew.com. If defective/missing items are not addressed at the time of arrival, before the delivery personnel leaves, or you do not call our customer support to report this case within 2 days, your request for a replacement for defective/missing items will be forfeited.

Please share the following details in the email:

  •       Your order number.
  •       Product name/style code.
  •       Size/colour of the product purchased.
  •       A picture of the product in the box in its original condition.

6. After-use damage

Facing some wear and tear issues? You can reach out to us within 30 days of the delivery. We’d be able to offer a replacement as long as the product is in stock or alternatively give you a coupon code worth the billing amount. Call us on 6358729768 or drop us an email at support@xyxxcrew.com

Please share the following details with the email:

  • Your order number.
  • Product name/Style code.
  • Size/Colour of the product purchased.
  • A picture of the damaged product.

7. NOISE Headphones worth ₹1999 on min purchase of ₹2999 on XYXX

No Return Applicable on these Orders.

1. Eligibility Criteria

  1. Offer is valid on purchases made till 31st Jan 2023.
  2. Offer is valid on a min purchase of ₹1999.
  3. Offer is only valid once per user.
  4. This offer is valid only for confirmed & delivered orders.
  5. The offer is only valid till stock lasts.
  6. Orders which have been fulfilled are not eligible for cancellation.
  7. Users will not be eligible for refunds on orders dispatched with Noise Headphones.
  8. We are happy to exchange the item as per the below policy.
    1. Exchanges are eligible only on your first innerwear in your order. However, we will not be able to exchange any innerwear if the order in question is a subsequent order.
    2. Exchange is eligible on all outerwear items. We will exchange the item with any other product/s of the same value or lower.
  9. In case of an exchange of an item of higher denomination, the balance amount has to be borne by the customer.
  10. In the event of a certain color or size not available in stock, an alternate color will be dispatched in your order.
  11. Please contact our customer care for any issues with regard to the items placed in the order on XYXX.
  12. Plz note, all packages are weighed before final dispatch to all customers. In case of missing products, XYXX reserves the right to resolve this issue after final investigation.
  13. XYXX is not liable to replace the product if the product is damaged, defective or non functional. For any issues regarding the Noise Headphones, We request you to contact the below support lines of Noise for any further assistance.
  14. XYXX reserves the right to withdraw, modify or replace this offer without prior notice and the same is at the sole discretion of the company.
  15. By availing of this offer, it is deemed that the customer has agreed to all the terms and conditions mentioned herein.
2. How to Avail the offer
  1. Browse our Catalogue & Start Adding the products to Cart
  2. As soon as the Cart value crosses ₹2999, the Noise Bluetooth Headphones get auto applied to the cart
  3. Proceed to Checkout & Complete payment to confirm the order
  4. A Brand New Noise Headphone will be dispatched along with your order within 7 days.
  5. For any issues regarding the Noise Headphones, We request you to contact the below support lines of Noise for any further assistance.

Noise Customer Support
Email - help@nexxbase.com
Phone - +918882132132

8. Simpl Pay Offer

  • Offer valid from 04/02/2023 to 14/02/2023
  • Users will get 10% cashback upto a maximum of Rs 300.
  • Minimum order value eligible for the offer is Rs 1999.
  • The offer is valid only once per user during the offer period..
  • No coupon code required.
  • The eligible cashback amount will be adjusted against the 2nd payment and will reflect in the pending dues.
  • The eligible cashback amount can only be used for Simpl Pay in 3 transactions / installments and not for Simpl Pay Later transactions.
  • Cashback will be canceled in case of full refunds or cancellation of orders.
  • Offer is only valid for transactions done via Simpl Pay in 3.
  • Any customer availing the cashback shall be deemed to have accepted the terms and conditions.
  • Simpl reserves the right to disqualify the user from cashback eligibility if any fraudulent activity is identified.
  • 9. Snapmint Offer

  • The offer is valid only for transactions made through the Snapmint payment option.
  • The offer is valid only for the first transactions of customers through the Snapmint payment option.
  • Users will get 10% cashback upto a maximum of Rs 750.
  • The offer is applicable for a minimum purchase of Rs. 999.
  • The cashback offer is valid from 4th February 2023 at 12:00 am to 14th February 2023 at 11:59 pm
  • The cashback will be processed on the same day in the Snapmint wallet on which the last EMI payment is paid.
  • Cashback is valid only when the customer pays their EMIs on time.
  • The offer would not be applicable in case of canceled or refunded transactions. In case of a partial refund, the cashback will be applicable only on the remaining value.
  • The offer can be availed only once per user during the campaign period.