Table of contents

1. Returns & Exchanges

2. Discount and Coupon Codes

3. Order Cancellations

4. Shipping & Cash On Delivery

5. Wrong Products

6. Missing or Defective Products

7. Guidelines for Product Quality Concerns

8. Data Retention

9. Update Notices for Changes to Policy

10. Contact Us

11. BoAt Headphones worth ₹3490 on min purchase of ₹4999 on XYXX

12. SNAPMINT Terms & Condtions:

13. NOISE Headphones

14.  MobiKwik Terms & Conditions :

15. XYXXCap worth ₹799 on min purchase of ₹1999 on XYXX

1. Returns & Exchanges

1. Returns & Exchanges

We offer an easy 30-day return policy on all outerwear. Learn more about our detailed policy here (Returns, Exchanges & Refund Policy) Not Applicable on Boat Headphones and End of Season Sale

Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS/RCS to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.

If your pin code is non serviceable for return pickup, we may ask you to ship the product back to us. Courier charges up to Rs.70 will be refunded to you. Customers are required to submit the shipping information/receipt by getting in touch with our customer care team.

Exchanges and returns will be accepted only for products purchased on this website. XYXX products bought from other stores/websites cannot be returned to us.

If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.

Your first ever XYXX underwear is covered under our 100% Satisfaction Guarantee: please Reach out to us within 15 days of receiving the order. Please make sure the product is unused: unwashed and in original condition.

Please note: For any order, if you apply for exchange/return more than once, INR50 would be charged for shipping which is payable during the time of delivery.

2. Discount and Coupon Codes

2. Discount and Coupon Codes

  • Discount vouchers/ coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

  • Offers are subject to availability. Company can change the offers without any prior notice.

3. Order Cancellations

3. Order Cancellations

We only accept order cancellations if your package hasn’t been shipped. Learn more about our order cancellation policy here

4. Shipping & Cash On Delivery

4. Shipping & Cash On Delivery

  • We offer Free Shipping on all orders above ₹499. All order below ₹499 will be charged a fee of ₹99.

  • We offer Cash on Delivery for all orders between ₹799 & ₹1,999. A nominal fee of ₹99 will be charged on all COD orders.

5. Wrong Products

5. Wrong Products

  • Received a wrong item/size/color? We’re sure to double check before shipping your order. But in an unlikely event where you receive a wrong product, please reach out to us on 6358729768 or drop an email at support@xyxxcrew.com

  • If the issue is not noted at the time of arrival before the delivery guy leaves, and you do not call our customer support to report the missing item within 2 days, your replacement request will be forfeited.

6. Missing or Defective Products

6. Missing or Defective Products

If some items are defective or missing from the shipment, please make a note at the time of delivery and contact our customer care team immediately at 6358729768 or drop an email at support@xyxxcrew.com. If defective/missing items are not addressed at the time of arrival, before the delivery personnel leaves, or you do not call our customer support to report this case within 2 days, your request for a replacement for defective/missing items will be forfeited.

Please share the following details in the email:
  • Your order number.
  • Product name/style code
  • Size/colour of the product purchased
  • A picture of the product in the box in its original condition

7. Guidelines for Product Quality Concerns

7. Guidelines for Product Quality Concerns

We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.

In case you face some wear and tear issues, you can reach out to us and we will try to resolve it to the best of our ability within 15 days of the delivery of your innerwear and 30 days of the delivery of your outerwear purchase. We will try to resolve the issue to the best of our capability. Call us on 6358729768 or drop us an email support@xyxxcrew.com

Please share the following details in the email:

  • Your order number.
  • Product name/style code
  • Size/colour of the product purchased
  • A picture of the damaged product

8. Data Retention

8. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

9. Update Notices for Changes to Policy

9. Update Notices for Changes to Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

10. Contact Us

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details provided below :

11. BoAt Headphones worth ₹3490 on min purchase of ₹4999 on XYXX

11. BoAt Headphones worth ₹3490 on min purchase of ₹4999 on XYXX

No Return Applicable on these Orders.

1. Eligibility Criteria

  1. Offer is valid on purchases made on all products till 30th November 2023.
  2. Offer is valid on a min purchase of ₹4999 on all collection.
  3. Offer is only valid once per user.
  4. This offer is valid only for confirmed & delivered orders.
  5. The offer is only valid till stock lasts.
  6. Orders which have been fulfilled are not eligible for cancellation.
  7. Users will not be eligible for refunds on orders dispatched with Boat Headphones.
  8. We are happy to exchange the item as per the below policy.
    1. Exchange is eligible on all outerwear items. We will exchange the item with any other product/s of the same value or lower.
  9. In case of an exchange of an item of higher denomination, the balance amount has to be borne by the customer.
  10. In the event of a certain color or size not available in stock, an alternate color will be dispatched in your order.
  11. Please contact our customer care for any issues with regard to the items placed in the order on XYXX.
  12. Plz note, all packages are weighed before final dispatch to all customers. In case of missing products, XYXX reserves the right to resolve this issue after final investigation.
  13. For any issues regarding the Boat Headphones, We request you to contact the below support lines of Boat for any further assistance.
  14. XYXX reserves the right to withdraw, modify or replace this offer without prior notice and the same is at the sole discretion of the company.
  15. By availing of this offer, it is deemed that the customer has agreed to all the terms and conditions mentioned herein.
2. How to Avail the offer
  1. Browse our Catalogue & Start Adding the products to Cart
  2. As soon as the Cart value crosses ₹4999, the Boat Bluetooth Headphones get auto applied to the cart
  3. Proceed to Checkout & Complete payment to confirm the order
  4. A Brand New Boat Headphone will be dispatched along with your order within 7 days.
  5. For any issues regarding the Boat Headphones, We request you to contact the below support lines of Boat for any further assistance.

Boat Customer Support
Email - info@imaginemarketingindia.com
Phone - +2269181920

12. SNAPMINT Terms & Condtions:

12. SNAPMINT Terms & Condtions:

  • The offer is valid only for transactions made through the Snapmint payment option.
  •  The offer is valid only for the first transactions of customers through the Snapmint payment option.
  •  The cashback offer is valid from 21st March 2024 at 12:00 am to 31st July 2024 at 11:59 pm.
  •  The offer- Flat Rs. 75/- Cashback * Minimum order value Rs. 499/-
  •  The Cashback will be processed on the same day in the Snapmint wallet on which the last EMI is paid.
  • Cashback is valid only when the customer pays their EMIs on time.
  •  The offer would not be applicable in case of canceled or refunded transactions. In case of a partial refund,the cashback will be applicable only on the remaining value.
  •  The Offer can be availed only once per user during the campaign period.

13. NOISE Headphones

13. NOISE Headphones

No Return Applicable on these Orders.

  1. Offer is only valid once per user.
  2. This offer is valid only for confirmed & delivered orders.
  3. The offer is only valid till stock lasts.
  4. Orders which have been fulfilled are not eligible for cancellation.
  5. Users will not be eligible for refunds on orders dispatched with Noise Headphones.
  6. We are happy to exchange the item as per the below policy.
    1. Exchange is eligible on all outerwear items. We will exchange the item with any other product/s of the same value or lower.
  7. In case of an exchange of an item of higher denomination, the balance amount has to be borne by the customer.
  8. In the event of a certain color or size not available in stock, an alternate color will be dispatched in your order.
  9. Please contact our customer care for any issues with regard to the items placed in the order on XYXX.
  10. Plz note, all packages are weighed before final dispatch to all customers. In case of missing products, XYXX reserves the right to resolve this issue after final investigation.
  11. For any issues regarding the Noise Headphones, We request you to contact the below support lines of Noise for any further assistance.
  12. XYXX reserves the right to withdraw, modify or replace this offer without prior notice and the same is at the sole discretion of the company.
  13. By availing of this offer, it is deemed that the customer has agreed to all the terms and conditions mentioned herein.
  14. For any issues regarding the Noise Headphones, We request you to contact the below support lines of Noise for any further assistance.

Noise Customer Support
Email - help@nexxbase.com
Phone - +918882132132

14.  MobiKwik Terms & Conditions :

14.  MobiKwik Terms & Conditions :

  • Get upto 10% cashback on XYXX Apparels on payment via MobiKwik UPI (@ikwik handle).
  • No code required on MobiKwik payment page to avail the offer.
  • Offer is valid for all users on a minimum transaction value of Rs.699.
  • Offer is applicable once per month (Calendar) between 1st April 2024 - 30th June 2024.
  • Cashback shall be credited within 24 Hours of transaction.
  • If the order is canceled or left undelivered at XYXX end, XYXX (not MobiKwik) will initiate a refund.
  • After the refund is initiated, the amount will be credited back to the wallet within 7-10 days.
  • In case of partial refunds/cancellations, the refund amount will be adjusted with the Cashback received on the initial payment.
  • Full Cashback will be rolled back in case of a full refund.
  • Both MobiKwik & XYXX reserve the right to discontinue the offer without any prior notice.
  • Home Credit Money, BSNL & Bajaj wallet apps are powered by MobiKwik. You can select MobiKwik at merchant checkouts to avail offers & use your wallet money!
  • For detailed T&C refer: https://www.mobikwik.com/offer/XYXX

15. XYXXCap worth ₹799 on min purchase of ₹1999 on XYXX

15. XYXXCap worth ₹799 on min purchase of ₹1999 on XYXX

    Eligibility Criteria
  • Offer is valid on purchases made till 31st May 2024
  • Offer is valid on a min purchase of 1999
  • Offer is only valid once per user.
  • This offer is valid only for confirmed & delivered orders
  • The offer is only valid till stock lasts
  • Orders which have been fulfilled are not eligible for cancellation.
  • Users will not be eligible for refunds on orders dispatched with XYXX Caps.