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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

Brief

SizeSMLXL2XL3XL4XL5XL
Waist (in)28-3032-3436-3840-4244-4648-5052-5456-58
Waist (cm)70-7580-8590-951-1.05 mtr1.10-1.15MTR1.20-1.25 MTR1.30-1.35MTR1.40-1.45 MTR

Trunk

SizeSMLXL2XL3XL4XL5XL
Waist (in)28-3032-3436-3840-4244-4648-5052-5456-58
Waist (cm)70-7580-8590-951-1.05 mtr1.10-1.15MTR1.20-1.25 MTR1.30-1.35MTR1.40-1.45 MTR

Pyjamas

SizeSMLXL
Waist (in)28-3032-3436-3840-42
Waist (cm)70-7580-8590-951-1.05 mtr
Length (in)4343.54444.5
Inseam (in)32.532.532.532.5

Pyjamas

SizeSMLXL
Waist (in)28323640
Waist (cm)708090100
Length (in)4343.54444.5
Inseam (in)32.532.532.532.5

Innerwear Vests

SizeSMLXLXXL
Chest (in)32-3436-3840-4244-4648-50
Chest (cm)42-4444-4646-4848-5050-52
Length (in)2627282930

Innerwear Vests

SizeSMLXLXXL
Waist (in)28-3032-3436-3840-4244-46
Waist (cm)70-7580-8590-951-1.05 mtr1.10-1.15MTR

T-shirts

SizeChestTofitShoulderlength
S3634-3617.2526
M3836-381827
L4038-4018.7528
XL4240-4219.529

T-shirts

SizeSMLXL
Waist (in)37-3839-4041-4243-44

Note : We do not ghost you like a jilted lover.

We believe in 100% satisfaction and guarantee the same for You, our celebrated customer!

If you are not in agreement of our product quality, you can immediately dispatch it back to us.

We will give you a full refund - provided and under the only condition that the product is UNWASHED and UNUSED or UNWORN.

Since we are always striving to maintain a quality standard, hygiene when it comes to our returned product is of utmost and absolute importance.

If there is no courier or pick up service available for a customer at their aforementioned pincode, the package needs to be sent to the XYXX mailing address on our contact us page. You would be given a reimbursement of Rs. 70 upon sharing the courier receipt of the service that was availed by you.

At XYXX, we will initiate the refund once the product has been delivered at our SURAT office and Quality Check process of the returned product has been completed.

If the product is not found in its original condition, or is broken/stained/damaged/torn, pardon us but the refunds against the same won't get initiated.

It will take a total of minimum 2-3 working days to initiate a refund after the product is received by us.

Rest assured, our customer support team will be in touch with you throughout this time.

Replacement will be immediately initiated once the returned product has been received at our warehouse and it clears our Quality Control process.

WISH LIST AND COMPARE

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