You can raise the request for return and exchange in the following ways:

1. Click the 'Return and Exchange status' and provide your order details, and contact information such as - your registered email ID or phone number.
2. Contact our customer support team, by dropping us an email at support@xyxxcrew.com or WhatsApp us at +91 6358729768. Kindly note that for outerwear orders, you must contact us within 30 days, and for innerwear orders, you have 15 days to reach out to us.

Here are the steps to return/exchange an item on the website:

1. Visit the quick links section, located at the bottom of our website.
2. Click on 'Return and Exchange Status'
3. Enter your order ID and phone number/email ID.
4. Select the products you wish to return/exchange.
For further clarifications please reach out to our customer care. You can Email us at support@xyxxcrew.com or WhatsApp us at +91 6358729768

Please share an image of the product you wish to exchange and the invoice for our reference. Kindly note that the products must be in their original packaging with all seals, labels and barcodes intact for the request to be approved.

Once approved, We will pick up the products within 7 days. We will initiate a replacement or a refund as soon as the products reach our warehouse and our quality assurance team approves the returned product.

Your order must fit certain criteria to be eligible for return. The product can only be returned in its original packaging, including price tags, labels, freebies and other accessories or if the original packaging is not damaged. Defective products that are not covered under the seller/manufacturer’s warranty cannot be returned. If the product is used or altered, it cannot be returned. Please note the request for innerwear should be initiated after 15 days of order delivery and 30 days of order delivery for outerwear.

Yes. You can contact our customer support team and drop an email to us at support@xyxxcrew.com Alternatively, you can also reach out to us via WhatsApp at +91 6358729768. Kindly note that this needs to be done within 30 days of receiving your outerwear order. For innerwear orders, please contact us within 15 days.

We apologize for this experience. You can raise an exchange request by visiting our website and following the steps mentioned above, or reach out to us by email, WhatsApp or call us within the next 15 days.

In case, we are unable to process an exchange due to the unavailability of the product for any reason, we will issue a refund for the product price. Please note that the shipping fees will not be refunded. The refund amount will be credited back to the source of payment within 15 days.

Sure. Thanks to our Risk-free Return policy, you can order your first innerwear on the XYXX website with zero stress. Also, we offer an easy exchange or return policy for all outerwear, no questions asked. Feel free to get in touch with our customer service team. You can also check out our policy page for further clarity.

We will cover the cost of the return pickup courier charges. However, if your pin code is non-serviceable for return pickup, we may ask you to ship the product back to us. In this case, you will be refunded up to Rs.70 for the courier charges.

Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Once we receive confirmation that your returned products fulfil all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS to let you know if your return has been accepted or rejected. The refund amount will be credited back to you to the source of payment within 15 business days.

Please check out - https://xyxxcrew.com/apps/return_prime to track your return or exchange.

In case your pin code is non-serviceable for return pickup, we may ask you to ship the product back to us. In such a scenario, courier charges up to Rs.70 will be refunded back to you.

If your product gets damaged while using, don't worry. Contact our customer support team. Email us at support@xyxxcrew.com or WhatsApp us at +91 6358729768 within 30 days of receiving your outerwear order. In case of innerwear orders, kindly contact us within 15 days.

Contact our customer support team. Email us at support@xyxxcrew.com or WhatsApp us at +91 6358729768 within 24 hours.

Yes, you can arrange for a different pickup address by contacting our customer support team. Email us at support@xyxxcrew.com or WhatsApp us at +91 6358729768 within 24 hours of placing the request.