Hello, How Can We Help You?
We’ve collected our answers to the most common questions about translation and interpreting services. In our translation services FAQ, you will find information about our process, and more.
Deliveries
Returns, Exchange & Refunds
Payment
Have Additional Questions?
We don’t just answer
your questions; we provide solutions!
GET IN TOUCH
Phone : +91 6358729768
Email : support@xyxxcrew.com
Deliveries
How long will it take for my package to arrive?
The average delivery time for all orders is 4-5 days. We’ll notify you via email & SMS once your order is shipped.
Are shipping charges applicable to my order?
You can enjoy free shipping on orders above INR 599. For orders below INR 599, a shipping fee of INR 99 is applicable
How can I check if my PIN code is serviceable?
Just enter your PIN code in the space under the ‘Delivery’ option on the product page & hit the ‘Check’ button.
How can I check the status of my order?
We’ll keep you updated via SMS & email. But if you still have doubts, you can write to us at support@xyxxcrew.com or use the live chat option on the website.
Returns & Refunds
What should I do if I ordered the wrong product by mistake?
You can simply return the product using our risk-free returns & opt for a refund or exchange. Please check our Returns, Exchange & Refund policy before returning an order.
Can I return any partial orders?
Yes, you can. Please check our Returns, Exchange & Refund policy to know more.
Can I return innerwear products?
We apologize for the inconvenience. Help us understand what went wrong with your order by writing to us at support@xyxxcrew.com along with some pictures of your order. Our customer care team will help resolve your concern at the earliest.
How long will it take to get back my refund?
You can expect the refund amount to be credited back to the original source of payment within 15 business days.
Payment
What happens if my payment fails?
You’re in safe hands! If funds were debited from your account & you don’t get a confirmation, you can write to us at support@xyxxcrew.com & our team will reach out to you at the earliest.
Is Cash On Delivery (COD) available? How can I opt for COD?
Yes, it’s available. You can select COD as the payment option while checking out & you’re good to go! Our customer care team will contact you before dispatching any COD orders.
Which payment methods do you accept?
We work towards creating a seamless checkout journey for you by offering an array of payment methods. We accept payments via the following mediums.
• Cash on Delivery (COD)
• Credit Cards
• Debit Cards
• Net Banking
• Mobile payments
• Paytm
• Wallets
• UPI