We really hope you like what you buy. But in case you’re not happy with what you’ve ordered or the size doesn’t fit quite right, we’re here to help you:

Risk Free Return - Applicable on your first purchase (Not Applicable on Thermals, Athleisure, Boat Earphones, Free Gift orders, Perfora Electric Toothbrush, Black Friday Sale, End Of Season Sale, Buy 1 Get 1 & Mega Clearance Sale)

Trying us for the first time? Not liking how your innerwear fits? Don’t worry. Thanks to our Risk free Return policy, you can order your first innerwear on the XYXX website with zero stress we are happy to offer a 15 days return or exchange on your first innerwear purchase.

In case you’ve bought a bundle pack, we request you to try on only one piece. We’ll gladly provide an exchange for the pack, provided the rest of the products are unused and unwashed.

Your first ever XYXX underwear is covered under our 100% Satisfaction Guarantee: please Reach out to us within 15 days of receiving the order. Please make sure the product is unused: unwashed and in original condition.

Still not happy with our resolution? We’ll issue you a refund for the price of the product. Please note shipping/handling fees will not be refunded

We offer an easy exchange or return policy for all outerwear, no questions asked.We will be happy to assist you with any concerns related to your outerwear order,exchange requests or return requests.Please ensure to reach out to us within 15 days only. (Return Not Applicable on Athleisure, Thermals, Boat Earphones Orders, End of Season Sale, Black Friday Sale & Mega Clearance Sale)

Products purchased on clearance sale cannot be returned.

Everyday Joggers are not eligible for return or exchange.

If you do not like how your garment fits or looks, you can request for it to be exchanged for an alternate size or color.

Prefer a return instead? We’ll issue you a refund for the price of the product. Please note the shipping fees will not be refunded.

The product is damaged due to misuse or overuse.

1. The product is returned without original packaging, including price tags, labels, freebies and other accessories or if the original packaging is damaged.

2. Defective products that are not covered under seller/manufacturer’s warranty.

3. The product is used or altered.

4. If the request is initiated after 15 days of order delivery for innerwear and outwear.

5. Please note: For select marketing campaigns or sale periods, special exchange/ return rules may apply. Information regarding this is mentioned in the Campaign T&C's on the Landing Page. For any clarification, please feel free to get in touch with our customer care team.

We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.

In case you face some wear and tear issues, you can reach out to us and we will try to resolve it to the best of our ability within 30 days of the delivery of your innerwear and 30 days of the delivery of your outerwear purchase. We will try to resolve the issue to the best of our capability. WhatsApp us at: +916358729768 or drop us an email support@xyxxcrew.com

Please share the following details in the email:

• Your order number.

• Product name/style code

• Size/colour of the product purchased

• A picture of the damaged product

Please do not return any product before receiving any confirmation from our team. In case any product is returned without confirmation, we do not guarantee we’ll be able to process your request. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. Upon confirmation from our quality control team that your return fulfills all the conditions mentioned above, we will initiate your exchange or return request. We will send you an email and SMS to let you know if your return has been accepted or rejected. The refund amount will be credited back to the original source of payment within 15 business days.

If your pincode is non serviceable for return pickup, we may ask you to ship the product back to us. Courier charges upto Rs.70 will be refunded to you. Customers are required to submit the shipping information/receipt by getting in touch with our customer care team.

Returns will be accepted only for products purchased on this website. XYXX products bought from other stores/websites cannot be returned to us.

If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.

1. Return & Exchange is applicable on your first innerwear order purchase. We offer a 15 day Free Return or Exchange on your first Purchase.
2. No Return/Exchange policy is allowed from your second innerwear purchase onwards.

1. No returns on purchases of your outerwear made during the sale period.
2. Exchanges are applicable on all outerwear within 15 days of the purchase date. We will exchange the item with any other product/s of the same value or Higher.
3. In case of an exchange of an item of higher denomination, the balance amount has to be borne by the customer. In case of an exchange of an item with a lower denomination, the balance amount will be refunded within 7-10 business days.

• The offer is valid only for transactions made through the Snapmint payment option.
•  The offer is valid only for the first transactions of customers through the Snapmint payment option.
•  The cashback offer is valid from 06th March at 12:00 pm to 30th September 2025 at 11:59 pm.
•  The Cashback will be processed on the same day in the Snapmint wallet on which the last EMI is paid.
• Cashback is valid only when the customer pays their EMIs on time.
•  The offer would not be applicable in case of canceled or refunded transactions. In case of a partial refund,
  the cashback will be applicable only on the remaining value.
•  The Offer can be availed only once per user during the campaign period.