FAQs

DELIVERY

Q. So I just placed an order, when can I expect it?
A. We know you’re all excited to get your newbies. We assure you that you will receive it within 5- 7 business days from the day your order is placed.

Q. Do I have to pay shipping charges with my order?
A. Good news is you get free shipping on orders above Rs. 749 and a nominal shipping fee of Rs. 49 is applicable to orders below Rs. 749.

Q. If I buy multiple products in one order, will I receive all of them in a single package?
A. Absolutely! We won’t be annoying you with products packaged separately! One door bell ring and one package only.

Q. How can I check if XYXXCREW delivers to my PIN Code?
A. It's very simple. All our product pages have a space to type in and check if your pin code is serviceable. It also gives additional information if cash on delivery is available and the number of days required for delivery.

Q. How do I check the status of my order?
A. You can expect prompt updates via SMS and email regarding your order's status. Additionally, a link will be provided to you by the courier company to track your order. If further assistance is required, you can contact us on support@xyxxcrew.com or use the live chat option on the website!

PAYMENTS

Q. What payment methods do you accept?
A. We support givers in every way. You can choose to pay via:

  • Cash on Delivery
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Cash Card
  • Mobile payments
  • Paytm
  • Wallets
  • UPI

 

Q. Are the payment modes specific to PIN codes?
A. The payment modes are not specific to pin codes, however, cash on delivery is not available on all pin codes.

Q. How do I make a payment if the Cash on Delivery option is not available on my address/PIN code?
A. You can use any of the other payment methods supported by us.

Q. Is it safe to shop online using my Debit card or Credit Card?
A. XYXX guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

Q. What is the process for making a Cash on Delivery purchase?
A.On every product page, you can type in your pin code to check if cash on delivery is available for your pin code. If available you can proceed to place your order and select Cash on Delivery on the Review and Payments page, you will receive an OTP code to verify your registered mobile number.

Q. Is there a charge/fee associated with the Cash on Delivery orders?
A. There is an additional charge of Rs. 75 on every Cash on Delivery order.

Q. If I made a payment by card and then cancelled the order, do I get a refund?
A. Yes, of course, your money is safe and will be refunded within 3 days.

EXCHANGE & RETURNS

Q. Is there any particular product which is non-returnable?
A. We offer risk-free returns. All products are returnable, unless worn or washed.

Q. Can I return any partial order?
A. Yes, you can select the items you want to return.

Q. How much time does the return and refund process take?
A. We promise to make it quick and easy. As soon as we receive the product that you have shipped back to us, we will initiate the refund within 3 days.

Q. How do I know if the product I returned has reached your warehouse?
A. You will receive information via SMS and email regarding your return’s status.

Q. If I wish to return an ordered product, is a doorstep pick-up available?
A. Yes, of course. Doorstep pickup is available.

SIZING

Q. What size should I order?
A. Please refer to our Size Guide to find out which size will fit you best.

Q. How do I choose the correct size for me?
A. Choose the correct size by comparing your own measurements to the measurements given in the size guide, this will help you choose your perfect fit.

Q. What style is best suited for me?
A. Choose a style depending on what would be most practical for you as your daily essential basic wear.

Q. Should I choose boxers, trunks or briefs?
A. You should choose what keeps you most comfortable throughout your day! All our products are made from fabric that best guarantees comfort above all.

Q. What do I do if a product is not available in my size or preferred colour?
A. You can contact us on +91 6358729768 or support@xyxxcrew.com and we will help you out!

NEW ACCOUNT

Q. Is it mandatory to create an account on XYXXCREW to shop?
A. It’s not mandatory to create an account to shop, you can shop as a guest user too. However, we recommend you to create an account so that it’s easier for you to checkout, review past orders and process returns.

Q. How do I create a XYXXCREW account?
A. If you want to create a XYXXCREW account

  1. Go to the top right corner and click on the User icon
  2. On the Sign In page, you will have an option to create an account


Q. What if I forget my password?
A. If you forget your password

  1. Click on ‘Forgot your Password’
  2. Enter your registered email address in the provided box
  3. You will receive the reset email and you can create a new password with the link in the email, also check your junk mail folder if you cannot locate our email.


Q. Do retail locations sell products not available online?
A. The same products are available both online and offline at retail locations.

ABOUT US

Q. Who are we?
A. XYXX is a brand that designs and manufactures exciting and comfortable wear for men by using fabrics like Micro Modal, Bamboo and Supima cotton. We aim to change the innerwear culture for men in India.

Q. What do we offer?
A. We offer a wide variety of innerwear for men that includes briefs, trunks, boxers, pyjamas, vests and T-shirts.

Q. What is Micro Modal?
A. Micromodal is made from the pulp of beechwood trees (100% Natural) grown sustainably in Austria, Europe. Micro Modal is 3 times softer, 50% more moisture absorbent and cooler to touch in summers compared to cotton. It is like second skin and will make you forget that you are wearing anything.

Q. How is micro modal fibre better than cotton?
A. MicroModal is a natural fibre made out of the bark of the beechwood tree in Austria. Fabric made from this fibre is 3 times softer than cotton and twice as absorbent. It has anti-microbial technology and is 100% natural. All these qualities make micromodal the ideal fabric for underwear.

Q. What is Bamboo Fabric?
A. Bamboo fibre is four times softer than even cotton. It is hypoallergenic and extremely comfortable. It is a lighter yet silkier fabric, ideal for everyday wear. Being a sustainable choice, Bamboo has a green footprint and can be re-harvested. Our debut Bamboo collection is the ideal daily comfort offering for work and play!

Q. What is Combed Cotton?
A. Combed cotton is an extremely soft and strong version of regular cotton, made by treating the cotton fibres before they are spun into yarn. It is a qualitatively soft and sensitive fabric that is gentle on skin and elevates your everyday basics.

Q. What is Supima Cotton?
A. Supima cotton is a far more premium version of cotton that lasts longer and is stronger. Rare in every sense of the word and grown only in The United States Of America, it is the most luxurious and brilliant white cotton in the world. Crafted for comfort, the fabric has a superior softness and gives its wearer a lived-in feel. Supima has unmatched durability, there is no shrinking or piling and with fitting which ensures that shape stays exactly the same for life!

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