FAQs

DELIVERY

Q. So I just placed an order, when can I expect it?
A. We know you’re all excited to get your newbies. We assure you that you will receive it within 5- 7 business days from the day your order is placed.

Q. Do I have to pay shipping charges with my order?
A. Good news is you get free shipping on orders above Rs. 749 and a nominal shipping fee of Rs. 49 is applicable to orders below Rs. 749.

Q. If I buy multiple products in one order, will I receive all of them in a single package?
A. Absolutely! We won’t be annoying you with products packaged separately! One door bell ring and one package only.

Q. How can I check if XYXXCREW delivers to my PIN Code?
A. It's very simple. All our product pages have a space to type in and check if your pin code is serviceable. It also gives additional information if cash on delivery is available and the number of days required for delivery.

Q. How do I check the status of my order?
A. You can expect prompt updates via SMS and email regarding your order's status. Additionally, a link will be provided to you by the courier company to track your order. If further assistance is required, you can contact us on support@xyxxcrew.com or use the live chat option on the website!

PAYMENTS

Q. What payment methods do you accept?
A. We support givers in every way. You can choose to pay via:

  • Cash on Delivery
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Cash Card
  • Mobile payments
  • Paytm
  • Wallets
  • UPI

 

Q. Are the payment modes specific to PIN codes?
A. The payment modes are not specific to pin codes, however, cash on delivery is not available on all pin codes.

Q. How do I make a payment if the Cash on Delivery option is not available on my address/PIN code?
A. You can use any of the other payment methods supported by us.

Q. Is it safe to shop online using my Debit card or Credit Card?
A. XYXX guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

Q. What is the process for making a Cash on Delivery purchase?
A.On every product page, you can type in your pin code to check if cash on delivery is available for your pin code. If available you can proceed to place your order and select Cash on Delivery on the Review and Payments page, you will receive an OTP code to verify your registered mobile number.

Q. Is there a charge/fee associated with the Cash on Delivery orders?
A. No, There is no charge/fee associated with the cash on Delivery orders.

Q. If I made a payment by card and then cancelled the order, do I get a refund?
A. Yes, of course, your money is safe and will be refunded within 3 days.

EXCHANGE & RETURNS

Q. Is there any particular product which is non-returnable?
A. We offer risk-free returns. All products are returnable, unless worn or washed.

Q. Can I return any partial order?
A. Yes, you can select the items you want to return.

Q. How much time does the return and refund process take?
A. We promise to make it quick and easy. As soon as we receive the product that you have shipped back to us, we will initiate the refund within 3 days.

Q. How do I know if the product I returned has reached your warehouse?
A. You will receive information via SMS and email regarding your return’s status.

Q. If I wish to return an ordered product, is a doorstep pick-up available?
A. Yes, of course. Doorstep pickup is available.

SIZING

Q. What size should I order?
A. Please refer to our Size Guide to find out which size will fit you best.

Q. How do I choose the correct size for me?
A. Choose the correct size by comparing your own measurements to the measurements given in the size guide, this will help you choose your perfect fit.

Q. What style is best suited for me?
A. Choose a style depending on what would be most practical for you as your daily essential basic wear.

Q. Should I choose boxers, trunks or briefs?
A. You should choose what keeps you most comfortable throughout your day! All our products are made from fabric that best guarantees comfort above all.

Q. What do I do if a product is not available in my size or preferred colour?
A. You can contact us on +91 6358729768 or support@xyxxcrew.com and we will help you out!

NEW ACCOUNT

Q. Is it mandatory to create an account on XYXXCREW to shop?
A. It’s not mandatory to create an account to shop, you can shop as a guest user too. However, we recommend you to create an account so that it’s easier for you to checkout, review past orders and process returns.

Q. How do I create a XYXXCREW account?
A. If you want to create a XYXXCREW account

  1. Go to the top right corner and click on the User icon
  2. On the Sign In page, you will have an option to create an account


Q. What if I forget my password?
A. If you forget your password

  1. Click on ‘Forgot your Password’
  2. Enter your registered email address in the provided box
  3. You will receive the reset email and you can create a new password with the link in the email, also check your junk mail folder if you cannot locate our email.


Q. Do retail locations sell products not available online?
A. The same products are available both online and offline at retail locations.

ABOUT US

Our journey began in 2017 as XYXX, a premium men’s underwear and basics brand. Since our inception, we have been on a mission to change the innerwear and loungewear culture in India.

We specialise in innerwear and loungewear made from naturally-sourced, eco-friendly fabrics and give them a fashionable edge with cool colours, quirky prints and stellar designs. We rely on tried and tested tailoring techniques to craft basics while ensuring exceptional product quality and affordability. 

We believe men deserve basics that are beyond boring and merely functional. Basics, after all are more than just a piece of clothing, they need to offer an all-round comfortable experience to the wearer.

XYXX has every man's preferences covered - from ultra-soft briefs to breezy boxers to terrific trunks and comfy vests, luxurious t-shirts, relaxed lounge sets and more. We aim to make men feel boss-some in their everyday essentials!

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