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Have a question? You may find an answer in our FAQs.
But you can also contact us:
Call Us: 800-123-4567
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
You can return any item purchased on Shella within 20 days of the delivery date.
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
| Size | S | M | L | XL | 2XL | 3XL | 4XL | 5XL |
|---|---|---|---|---|---|---|---|---|
| Waist (in) | 28-30 | 32-34 | 36-38 | 40-42 | 44-46 | 48-50 | 52-54 | 56-58 |
| Waist (cm) | 70-75 | 80-85 | 90-95 | 1-1.05 mtr | 1.10-1.15MTR | 1.20-1.25 MTR | 1.30-1.35MTR | 1.40-1.45 MTR |
| Size | S | M | L | XL | 2XL | 3XL | 4XL | 5XL |
|---|---|---|---|---|---|---|---|---|
| Waist (in) | 28-30 | 32-34 | 36-38 | 40-42 | 44-46 | 48-50 | 52-54 | 56-58 |
| Waist (cm) | 70-75 | 80-85 | 90-95 | 1-1.05 mtr | 1.10-1.15MTR | 1.20-1.25 MTR | 1.30-1.35MTR | 1.40-1.45 MTR |
| Size | S | M | L | XL |
|---|---|---|---|---|
| Waist (in) | 28-30 | 32-34 | 36-38 | 40-42 |
| Waist (cm) | 70-75 | 80-85 | 90-95 | 1-1.05 mtr |
| Length (in) | 43 | 43.5 | 44 | 44.5 |
| Inseam (in) | 32.5 | 32.5 | 32.5 | 32.5 |
| Size | S | M | L | XL |
|---|---|---|---|---|
| Waist (in) | 28 | 32 | 36 | 40 |
| Waist (cm) | 70 | 80 | 90 | 100 |
| Length (in) | 43 | 43.5 | 44 | 44.5 |
| Inseam (in) | 32.5 | 32.5 | 32.5 | 32.5 |
| Size | S | M | L | XL | XXL |
|---|---|---|---|---|---|
| Chest (in) | 32-34 | 36-38 | 40-42 | 44-46 | 48-50 |
| Chest (cm) | 42-44 | 44-46 | 46-48 | 48-50 | 50-52 |
| Length (in) | 26 | 27 | 28 | 29 | 30 |
| Size | S | M | L | XL | XXL |
|---|---|---|---|---|---|
| Waist (in) | 28-30 | 32-34 | 36-38 | 40-42 | 44-46 |
| Waist (cm) | 70-75 | 80-85 | 90-95 | 1-1.05 mtr | 1.10-1.15MTR |
| Size | Chest | Tofit | Shoulder | length |
|---|---|---|---|---|
| S | 36 | 34-36 | 17.25 | 26 |
| M | 38 | 36-38 | 18 | 27 |
| L | 40 | 38-40 | 18.75 | 28 |
| XL | 42 | 40-42 | 19.5 | 29 |
| Size | S | M | L | XL |
|---|---|---|---|---|
| Waist (in) | 37-38 | 39-40 | 41-42 | 43-44 |
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team or get in touch with us on WhatsApp.
In such cases, the order will be cancelled, and the money will be refunded to you within 12-14 business days after the cancellation request is duly processed by us.
Due to COVID-19 restrictions, we are not accepting post-dispatch cancellations on orders.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
XYXX offers its customers an 'easy return policy’, wherein you can raise a return/exchange request of a product within 3 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Contact our Customer Support team via email or WhatsApp within 3 days of receiving the order.
Step 2: Provide us with your order details and request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Returns will not be accepted under the following conditions:
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Yes. If you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components - tags, barcodes, freebies etc.
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
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